PROBLEM SOLVER POLICIES

The Home of Wizard Brand Products!
 

At the Problem Solver, we do everything we can to make doing business with us an easy, comfortable experience. If there should ever be a problem with your order, we will make every attempt to correct the situation. All Metro products are of the finest workmanship and durability, however, they do have a few rules and regulations that we must abide by.

Because we are continually improving our products, we reserve the right to revise sales price, features, on-line details and materials without notice. Our illustrations/pictures are for discussion purposes only and are not part of a legal contract.

RETURNS: Problem Solver is not responsible for customers who have ordered  the wrong parts. No merchandise will be accepted for exchange or credit without our expressed written consent and return authorization code prior to the return of goods. Returns must be made within 30 days of receipt of goods. Standard restocking fee for all returned product is 25% of the purchase  price , and is subject to factory inspection to determine goods are in original condition. There is no refund on special handling charges ,original shipping and insurance charges. All freight charges on returned merchandise must be prepaid. There is no refund or returns for custom fabricated products.

·      DAMAGE: All claims for DAMAGE must be made within 15 days from receipt of merchandise. Damaged items replaced at no cost to customer
UNLESS:

1.      the damage is not noted on the shippers paperwork

2.      items are not returned within 30 days from ship date

3.      items are not returned in the original packaging

4.      items were damaged through improper installation or use

IMPORTANT!  Please inspect all packages carefully upon receipt and note any damage on the Bill of Lading from the freight carrier.  Broken straps or cut/crushed cardboard could mean missing or broken pieces.  You must note any damage on the carriers paperwork or you will be responsible to file a claim with the carrier. This is for your protection.

SHORTAGE:  All claims for shortage must be made within 15 days from receipt of merchandise.  If you are short pieces, first check the packing slip and make sure you received all boxes or pallets.  If not, please contact the carrier first to see if they misplaced or lost a package.

ORDER CANCELLATION FEE:  For orders that are cancelled or refused after the product ships, there will also be a restock fee (see below).

MINIMUM ORDER FEE:  The Problem Solver Organization requires a minimum order Service Charge on smaller orders.  This Service Charge applies to all orders under $10.00. Exceptions: replacement file keys/cylinders, casters, paint pens, aerosol paint cans, chair cylinders, back-saving devices, magnetic devices and replacement springs.] Service Charge is $4.50 plus Shipping/Handling.

[Dollar amounts subject to change without notice.]

TRACKING ORDERS:  We will supply you with tracking numbers for UPS/Fedex  shipments (or a PRO # and freight Company phone number, if shipped by truck), once they become available to us.  Due to the volume of orders we process on a daily basis, we will not be able to track shipments for you.

If there is a problem with your shipment, we will do everything we can to resolve it for you with the shipper, but tracking orders with the freight company will be the end users responsibility.

SHIPPING: Customers shall be responsible for all Freight Charges FOB. Problem Solver will determine which carrier should be used unless specified by the customer. Problem Solver will add to shipping charges a $3.95 fee for residential delivery. (Choosing USPS shipping affords NO tracking, NO insurance or NO product replacement)

Depending on the weight of the order, Problem Solver ships via UPS Ground, UPS Express , USPS Priority, and or a freight carrier. Typically, orders under 150 lbs go via UPS Ground  and over 150 lbs go by freight carrier. UPS may not require a signature and can leave packages at a residence even if no one is home. Freight Carriers do require a signature and will not leave packages without someone to sign for them. Because of this, freight carriers will charge extra if they find no one available to sign and they have to make a 2^nd trip back with the merchandise.

LIABILITY:  Problem Solver will not be held liable for any situation beyond our control including, but not limited to, problems from our suppliers and/or the freight companies they use. If there should ever be a problem, we will work diligently to correct it for you. However, monies paid, time lost, etc., will not be refunded, paid for, etc. unless it resulted directly from us.

PRICES:  Although we do our very best to keep our website up-to-date, the prices listed on this website are subject to change without notice. Also, we will not be held liable for any incorrect information or typographical errors

WARRANTIES:  Problem Solver makes no warranty over and above the manufacturer’s warranty and will not be held responsible for any damage or injury due to the installation or use/misuse of the products we sell.